When do you send bills?

Our billing system creates bills on 1st and 14th of each month and a copy will be emailed to you. You can view them in your online account at any time too. 

Your direct debit will process the payment with your bank within 3 days typically depending if it falls on a weekend or bank holiday. We are not able to change the billing date sorry. 

Please note we are not able to change the date payment is taken. 

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