Cameron’s shop and Post Office in Blackwaterfoot had asked BT to connect them to a fibre box just under 1 mile away.
On the day Openreach inadvertently cut all phone lines to the post office and could not reverse the mistake until new instructions came through from their office.
Natalie spent more time on a phone call to the far east trying to get this situation resolved then it took Broadway Arran to connect her.
This was of course stopping the post office and shop from trading due to the point of sale transactions not being able to be processed due to no connectivity.
Natalie phoned in a panic asking if Broadway Broadband could help where BT were unable to reconnect them.
Within hours of that call we pulled out all the stops to get the shop and post office reopened the same day without having to dig up the roads to lay any cables – just a simple radio link to super-fast Broadway Broadband.